Política de reembolso
Refund Policy — LUMORA
We want you to love your purchase.
If you are not satisfied with your order, you may request a return within 14 days of delivery.
Return Conditions
To qualify for a refund:
- The item must be unused and unopened
- The product must be in its original packaging
- Proof of purchase is required
Non-Refundable Items
We cannot accept returns for:
- Opened or used products
- Damaged products caused by misuse
- Sale or promotional items
Refund Process
Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
Approved refunds are processed back to your original payment method within 5–10 business days.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.